Beyond Customer Service

You will learn how to

  • Listen to understand rather than listen to respond
  • Develop patience in delivering quality service
  • Create a positive perception about you and your business
  • Use persuasion techniques to handle difficult customers

Requirements

Pen
Paper
Motivation to learn!

Description

Customer Service is more than taking calls and responding to enquiries. It is building a relationship with your clients and customers in such a way that ensures their loyalty and patronage.